GENERAL INFORMATION
What time can I check in and check out?
Check-in is from 14:00, and check-out is by 11:00.
What are the reception’s opening hours?
24 hours.
What languages does the reception speak?
English, French and German.
Where is the property located and how can I get there?
Inside Porto Lotti, in La Spezia. Easily reached by car with any GPS navigator. From La Spezia station, about 15 minutes by taxi.
Is parking available at the property?
Yes.
Does the property have a lift?
Yes.
What accessibility features does the property have?
Those required by law.
Does the property have Wi-Fi?
Yes.
Are pets allowed?
Yes.
Is a luggage storage service available?
Yes.
What amenities are offered in the rooms?
All those of a superior 4-star hotel, including complimentary mini bar.
Is a city tax applied?
Yes.
Which credit cards are accepted for payment?
Yes, the main ones.
CHECK-IN/CHECK-OUT
How does check-in work at the property?
In the lounge.
Is early check-in possible?
If possible and by letting us know in advance.
Is late check-out possible?
If possible.
What are the reception’s opening hours?
24 hours.
FACILITIES & SERVICES
Is there a shuttle service to/from the property?
No.
Is an electric car charging service available?
Yes.
Can children stay at the property?
Yes.
ROOMS
Are cots and children’s beds available?
Yes.
Do you have accessible rooms?
Yes.
BREAKFAST
Is breakfast included?
Yes.
What time is breakfast served?
From 7:30 to 10:30.
Where is breakfast served?
In a room reserved within the restaurant.
What type of breakfast is served?
Buffet, plus hot dishes made to order by the kitchen.
Are there options for coeliac, vegetarian and vegan guests?
Yes.
RESTAURANTS & BAR
Is there a restaurant at the property?
Yes.
Are there options for coeliac, vegetarian and vegan guests?
Yes.
Is there a bar at the property?
Yes.
SPA, POOL & GYM
Is there a Spa/Wellness Centre at the property?
Yes.
What are the Spa/Wellness Centre’s opening hours?
Free wet area for guests from 17:00 to 21:00. Massages by appointment from 9:00 to 20:00.
Do you provide a Spa/Wellness Centre kit?
Yes.
Is there a swimming pool at the property?
Yes.
What are the pool’s opening hours?
In summer, from 9:00 to 19:00.
Do you provide pool towels?
Yes.
Is there a gym at the property?
Yes.
What are the gym’s opening hours?
24 hours, accessible with the room key card.
ACTIVITIES, EXPERIENCES & EVENTS
Does the property have a concierge service?
Yes.
Do you organise tours and excursions nearby?
Yes.
Is it possible to organise weddings or private events?
Yes.
PAYMENTS & CANCELLATIONS
What are the cancellation terms?
Those currently on the website, i.e. the flexible rate up to one day before.